Terms and refunds

The short version: you pay once, you get a written review within two business days, and if it doesn't help you get your money back.

Who you are dealing with

Solar Second Look is operated by LocalPixel, British Columbia, Canada. Email: hello@solarsecondlook.com.

What you are buying

A written review of the solar quote or quotes you send us, delivered as a PDF by email. The Quick check covers one quote and costs $99 CAD. The Full review covers up to three quotes for the same property, adds the equipment, warranty, financing and contract checks, includes one follow-up by email, and costs $199 CAD. Prices include any applicable tax unless the checkout page shows it separately. There is no subscription and no renewal.

When you get it

Within two business days of the later of your payment and our receipt of readable documents. If we need something from you, the clock pauses until you reply. If we can't deliver within five business days of having what we need, you can cancel for a full refund.

Refunds and cancellation

If the report doesn't give you at least one useful question or correction, email us within 14 days of receiving it and we refund the fee in full to your original payment method. You can also cancel for a full refund any time before we send the report. Refunds are processed within five business days.

What the review is, and isn't

The review compares your documents with published prices and program rules as of the date on the report. It is not engineering, electrical, legal, tax or financial advice, and it is not a site inspection. We don't recommend installers and we take no payment from them. You remain responsible for your decision to sign, change or decline any contract. Program rules and rates change. Confirm them with your utility before you sign.

Your documents

You confirm that you have the right to share the documents you upload. We handle them as described in the privacy policy.

Our responsibility to you

We will do the review with reasonable care. If we get something wrong, tell us and we will correct the report. To the extent the law allows, our total liability for a review is limited to the fee you paid for it. Nothing in these terms limits rights you have under British Columbia consumer protection law.

Law

These terms are governed by the laws of British Columbia.

Last updated November 12, 2026.