Privacy

We collect what we need to review your quote and send you the report. We don't sell it, and we don't pass it to installers.

What we collect

• Your name, email address and city or town.
• The documents you upload: your solar quote and, if you choose, a hydro bill. These usually show your address, your electricity account and your usage.
• Anything you write in the notes field or in emails to us.
• Payment details go straight to our payment processor. We never see or store your card number.

The free calculator runs in your browser. The numbers you type into it are not sent to us.

Why we collect it

To produce your review, send it to you, answer your follow-up questions and keep basic business records. With identifying details removed, we may keep figures such as price per watt and system size to improve our BC price benchmarks.

Who handles it

We use a small number of service providers to run the service: a hosting and file storage provider, a payment processor, an email provider, and an AI model provider that helps read proposal documents. Some of them store or process data outside Canada, including in the United States, where it may be subject to the laws of that country. They are permitted to use your information only to provide their service to us.

We never share your information with solar installers, lenders, lead buyers or marketers.

How long we keep it

Uploaded documents are deleted 90 days after your report is sent, or sooner if you ask. We keep the report, your contact details and payment records for as long as tax and business record rules require.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete your documents at any time. Email hello@solarsecondlook.com. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Last updated November 12, 2026.